Sainsbury’s Bank: it appears like loyalty isn’t on the playing cards | Consumer affairs

While I used to be acquiring a house insurance coverage citation of £183 from Sainsbury’s Bank, my husband jogged my memory that now we have a Nectar card, so I went again to the net kind and added its quantity.

I used to be very shocked to see that the value rose because of this – to £194. When I deleted the card from the order, the value reverted to £183.

This looks as if a really odd option to deal with loyal clients. Had I remembered to enter the cardboard quantity within the first place, I might have assumed that this was the perfect value. I’d by no means have considered deleting it to scale back the premium. You marvel what number of others might have overpaid because of this.

SP, Hitchin

I’ve lengthy felt that life is simply too quick for Nectar and different reward schemes, however have by no means thought that individuals might be being charged extra to make use of them. Sainsbury’s Bank has blamed a technical error on your expertise. It has apologised and supplied a £10 Nectar credit score as a gesture of goodwill.

Its clarification is that the system recognised {that a} Nectar card was registered to your deal with, and that it had routinely utilized the “Nectar preferential rate”. The act of you including the quantity mustn’t have modified the quoted value, it says, and claims it’s not conscious of this taking place to different clients.

This week I went on-line and did a house insurance coverage quote with Sainsbury’s Bank and the value barely modified after I added my spouse’s Nectar card.

Has anybody else observed this taking place? Perhaps readers ought to get two quotes – one with their loyalty card added, and one with out.

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