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Screwfix lands in hot water over radiator refund | Money

In December I ordered a radiator from Screwfix which, quite than being picked up at my native retailer, was delivered to my dwelling. Unfortunately, it wasn’t the fitting measurement so I wanted to return it.

My native Screwfix, which is able to often take issues again and not using a drawback, mentioned it needed to be collected from my home. This was a little bit of a ache however I accepted this, and it was picked up in January.

Since then, I’ve been ready for the £133 refund. The firm has confirmed that it obtained the merchandise however the cash has not appeared in my account, regardless of repeated requests.

NR, Herts

This was one thing of a primary: a grievance about Screwfix, which I feel usually has wonderful customer support.

The firm blamed your lack of refund on an administrative error, and the cash was paid into your account 48 hours after I despatched it your grievance.

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